MAIN Design leather bags and accessories
How can we help you?

FAQ

Order

How do I find the perfect size?

Are you unsure which size is right for you? Check out our fit and size guide . Of course, we will also be happy to help you via email.

Can I try on the swimwear at home?

This is of course possible. However, we would like to ask you to keep your panties on when trying on bikini bottoms and swimsuits.

Can I cancel my order?

We completely understand you, sometimes you change your mind. You can write us an email as soon as possible after ordering. If the order has not yet been packed and shipped at that point, cancellation is not a problem.

Which payment methods are accepted?

You can pay in advance with a credit card, Apple Pay, Paypal or TWINT.

Shipping, Returns & Exchanges

Shipping conditions

From an order value of CHF 120 you receive free shipping throughout Switzerland.

We send letter mail via A-Post and costs CHF 4.00. We send parcel post via B-Post and costs CHF 7.00.

The costs for return shipping for exchanges and returns must be paid by the costumer. However, you will receive a free shipping code for an exchange or future purchase.

Different tariffs apply for shipping abroad. The costs will be calculated at checkout. Customs and taxes are not included in the shipping price and must be requested from the respective customs office.

Is there free shipping?

For orders over CHF 120 you receive free shipping throughout Switzerland.

How much does shipping cost?

We send letter mail via A-Post and costs CHF 4.00. We send parcel mail via B-Post and costs CHF 7.00.

Who bears the costs for return shipping?

You will be responsible for the return shipping costs for exchanges and returns. However, you will receive a free shipping code for the exchange or a future purchase.

Are there special shipping rates for international shipments?

Different rates apply for shipping abroad. The costs are calculated at checkout. Customs and taxes are not included in the shipping price and must be requested from the respective customs authorities.

Can I return items?

This is absolutely no problem as long as the returned items are returned in their original condition - which means: unused, clean, undamaged. Products purchased on sale can also be returned.

Which items are excluded from returns?

Items from the super sale, which are offered from time to time on Instagram and Facebook, are excluded from returns.

How do I return or exchange items?

For returns or exchanges, please use our return form and fill it out completely.

Who covers the shipping costs for the exchange?

We will cover the shipping costs for the exchange.

How long do I have to return items?

Items must be returned within 14 days.

Sustainability and production processes

What materials are used in MAIN Design products?

At MAIN Design, we use recycled materials in our products. Our swimwear, sportswear and accessories are made from high-quality recycled or sustainable fabrics, giving new life to materials that might otherwise end up in landfills or the oceans. This approach significantly reduces our environmental footprint while providing the comfort and durability our customers love.

How are the products made in Bali?

Our products are handmade by skilled artisans in Bali. We chose to manufacture in Bali not only because of the exceptional craftsmanship, but also to support local communities. Each piece is made with care, combining traditional techniques with modern, sustainable practices to create unique, high-quality items.

What makes MAIN Design’s manufacturing process sustainable?

Sustainability is at the heart of everything we do at MAIN Design. Our manufacturing process is sustainable in several ways:

  • We use recycled materials to reduce waste and resource consumption.
  • Our production is done in small batches to minimize overproduction.
  • We work closely with our partners in Bali to ensure efficient use of resources.
  • We are constantly looking for ways to reduce our carbon footprint in both production and shipping.
How does MAIN Design ensure fair working conditions in Bali?

We are deeply committed to ethical production. To ensure fair working conditions in Bali, we do the following:

  • We work with local workshops that share our values.
  • Regular visits to our production sites to maintain strong relationships and monitor working conditions.
  • Ensuring fair wages and reasonable working hours for all craftsmen involved.
  • Providing a safe and healthy working environment.
  • Supporting the continuous training and skills development of our craft partners.
How does MAIN Design’s production process impact the environment?

We strive to minimize our environmental footprint at every stage of production. By using recycled materials, we reduce the demand for new raw materials and prevent waste from ending up in landfills and the oceans. Our small-batch production helps avoid overstocking and waste. In addition, we are constantly looking for ways to reduce our carbon footprint in shipping and packaging. As part of our commitment to ocean conservation, we donate 1% of our online sales to Healthy Seas to help protect marine ecosystems. Additionally, we offset the carbon emissions of our flights through offset payments to further minimize our environmental impact.

What steps does MAIN Design take to ensure the quality of its products?

Quality is MAIN Design's top priority. We carefully select high-quality recycled materials and work with skilled artisans in Bali who have an eye for detail. Each product goes through rigorous quality control to ensure it meets our standards for durability and comfort. We believe in creating pieces that not only look good, but also stand the test of time.

How can I care for my MAIN Design products so that they last a long time?

To keep your MAIN Design products in top condition, we recommend the following care tips:

  • Rinse swimwear with fresh water after each use to remove chlorine or salt water and sunscreen.
  • Hand wash with mild detergent and dry flat in the shade.
  • Avoid wringing or twisting the fabric to maintain its shape.
  • Store them in a cool, dry place when not in use.

Additional FAQs

Does MAIN Design offer gift cards?

Yes, we offer gift cards which are the perfect gift for any occasion.

Can I customize or personalize my MAIN Design products?

We do not currently offer customization or personalization services, but our diverse selection allows you to create a unique look.

Write to us!

Do you have any questions about your order or another concern?